Effective Date: 14 March 2025
Thank you for choosing MyRayFlo.com. We strive to provide a seamless shopping experience and ensure that your orders reach you promptly and safely. Please review our Shipping Policy for important information regarding shipping to your location.
1. Order Processing Time
All orders are processed within [1-3 business days]. Orders are processed Monday through Friday, excluding public holidays in India.
You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Charges
Shipping charges are calculated based on the weight of your order, delivery location, and shipping method.
Orders over ₹[Insert Amount] may qualify for free shipping. For orders under this amount, shipping charges will be displayed at checkout.
We offer multiple shipping options such as Standard Shipping, Express Shipping, etc. The available options and associated costs will be provided during checkout.
3. Shipping Methods
Standard Shipping: Delivery within [7-10 business days].
Express Shipping: Delivery within [3-5 business days], depending on the location.
We use trusted courier services like DTDC, BlueDart, Delhivery, India Post, and other reliable carriers to ensure timely and safe delivery.
4. Shipping Destinations
We currently ship to all cities and towns across India. However, some remote or less accessible areas may experience slight delays in delivery.
If your shipping address falls under an area that we do not currently serve, we will notify you as soon as possible.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the respective courier website.
If you have any trouble tracking your order, feel free to contact us at [admin@myrayflo.com].
6. Packaging
All products are carefully packed to ensure they reach you in perfect condition. We use eco-friendly packaging materials wherever possible.
7. Delivery Delays
While we make every effort to deliver your order on time, there may be unforeseen delays due to reasons beyond our control, including but not limited to:
Adverse weather conditions
Public holidays
Courier delays
Custom clearance (for specific locations)
If there is a significant delay, we will inform you as soon as possible.
8. Address Issues
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or failed deliveries due to incorrect addresses.
If you realize that there is an error in your address, please contact us immediately at [admin@myrayflo.com] to make changes before the order is shipped.
9. Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us immediately at [admin@myrayflo.com] with your order number and photographs of the damaged product (if applicable). We will work with the courier to resolve the issue and ensure you receive a replacement or refund, depending on the situation.
10. Customs and Import Duties (If Applicable)
For domestic shipments, no customs or import duties apply.
If you are shipping to locations outside of India, customs duties and taxes may apply. These are the responsibility of the customer and are not covered by our shipping charges.
11. Returns and Exchanges
If you are not satisfied with your purchase, please review our Return and Exchange Policy. We accept returns and exchanges within [14 days] of receiving your order, subject to certain conditions.
12. Customer Support
If you have any questions or concerns regarding shipping, please reach out to us at:
Email: admin@myrayflo.com
Phone: 9966617135
Address: 508-208/c, Rahmath Nagar, Nalgonda, TELANGANA, 508001